Privacy Policy

1 Who We Are

1.1 z786 is the operator of the online gaming and sports betting platform accessible at z786.bet ("the Platform"). z786 operates under an international gaming licence and is the data controller in respect of personal data collected through the Platform.

1.2 In this Privacy Policy, references to "z786", "we", "us", or "our" refer to the operator of the z786 Platform. References to "you" or "your" refer to any natural person who accesses the Platform, whether as a registered member or as a visitor.

1.3 If you have any questions about this Privacy Policy or about how z786 handles your personal data, please contact our support team as set out in Section 14 of this Policy.

2 Data We Collect

2.1 z786 collects personal data from you in several ways: directly when you register an account or interact with the Platform, automatically through your use of the Platform, and from third parties where necessary to verify your identity or process payments.

2.2 Registration and Account Data

When you create a z786 account, we collect the following information:

• Full legal name as it appears on your identity document;
• Date of birth (for age verification — z786 is a 21+ platform);
• Email address and mobile phone number;
• Residential address, including city (e.g., Karachi, Lahore, Islamabad, Faisalabad) and postal code;
• Username and encrypted password;
• Preferred currency (PKR).

2.3 Identity Verification (KYC) Data

To comply with anti-money laundering obligations and to verify your age, z786 may collect:

• Copy of your National Identity Card (CNIC), passport, or other government-issued photo ID;
• Proof of address document (e.g., utility bill or bank statement dated within three months);
• Source of funds documentation where required by our compliance procedures;
• Facial verification images where biometric KYC is used.

2.4 Financial and Transaction Data

When you make deposits or withdrawals using JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, or Mastercard, we collect:

• Payment method details (masked card numbers, mobile wallet identifiers, or bank account references);
• Transaction amounts and timestamps;
• Transaction reference numbers and payment processor identifiers;
• Deposit and withdrawal history associated with your account.

2.5 Gaming Activity Data

• Bet history, game session logs, and wagering records;
• Sport and event selections, including PSL cricket and other markets;
• Bonus and promotion usage history;
• Responsible gaming tool settings, including deposit limits and self-exclusion records.

2.6 Technical and Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser version;
• Session duration, pages visited, and navigation paths on the Platform;
• Cookie identifiers and similar tracking data (see Section 5).

2.7 Communications Data

If you contact z786 support via live chat or email, we retain records of those communications, including the content of messages, for quality assurance and dispute resolution purposes.

3 How We Use Your Data

3.1 z786 uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your z786 account, including processing deposits and withdrawals and managing your account balance in PKR.
• Identity verification: To verify your age (21+), identity, and address in compliance with our KYC and anti-money laundering obligations.
• Service delivery: To provide access to the z786 gaming services, including cricket betting, live casino, jackpot bingo, and slot games.
• Customer support: To respond to your enquiries, resolve complaints, and provide technical assistance.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the Platform.
• Responsible gaming: To monitor gaming behaviour and apply responsible gaming tools where we have reasonable grounds to believe that continued gaming may be harmful.
• Legal compliance: To meet our obligations under applicable laws and the requirements of our international gaming licence, including record-keeping and reporting obligations.
• Platform improvement: To analyse usage patterns and improve the functionality, content, and performance of the z786 Platform.
• Marketing: To send you promotional communications about z786 offers and services, subject to your marketing preferences (see Section 12).

4 Legal Basis for Processing

4.1 z786 processes your personal data on one or more of the following legal bases, depending on the purpose of processing:

• Contractual necessity: Processing required to perform our contractual obligations to you under the z786 Terms & Conditions, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable law, including anti-money laundering legislation, age verification requirements, and the conditions of our international gaming licence.
• Legitimate interests: Processing carried out in pursuit of our legitimate business interests, including fraud prevention, security monitoring, and Platform analytics, where those interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent — for example, in connection with optional marketing communications or the use of non-essential cookies — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Cookies & Tracking Technologies

5.1 z786 uses cookies and similar technologies (including pixel tags and local storage) to enhance your experience on the Platform, to keep you logged in across sessions, and to analyse how the Platform is used.

5.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled without affecting core functionality such as account login and session management.
• Performance and analytics cookies: Used to collect anonymous data about how members navigate the Platform, which pages are visited most frequently, and where errors occur.
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming limits you have set.
• Marketing cookies: Used to deliver relevant promotional content about z786. These are only placed with your consent where consent is required.

5.3 You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the z786 Platform.

6 Third-Party Sharing

6.1 z786 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may, however, share your data with the following categories of third parties where necessary to operate the Platform or to meet legal obligations:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard processing partners, to facilitate deposits and withdrawals.
• KYC and identity verification providers: Third-party verification services used to confirm your identity and age in accordance with our anti-money laundering obligations.
• Fraud prevention and security providers: Services that assist z786 in detecting and preventing fraudulent activity and financial crime on the Platform.
• Technology and infrastructure providers: Hosting, cloud storage, and software providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Where z786 is required by law, court order, or regulatory direction to disclose personal data.
• Gaming industry shared databases: z786 may share data with responsible gaming databases and self-exclusion registers operated within the gaming industry to give effect to self-exclusion requests.

6.2 All third-party processors engaged by z786 are required to process personal data only in accordance with z786's instructions and to implement appropriate technical and organisational security measures.

7 International Data Transfers

7.1 z786 operates internationally and your personal data may be transferred to, and processed in, countries outside of Pakistan. Where such transfers occur, z786 takes steps to ensure that appropriate safeguards are in place to protect your data, including the use of standard contractual clauses or equivalent mechanisms recognised under applicable data protection law.

7.2 By using the z786 Platform, you acknowledge that your personal data may be transferred internationally as described in this Section.

8 Data Retention

8.1 z786 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements.

8.2 The following general retention periods apply:

• Account and transaction records: Retained for a minimum of five years following account closure, in accordance with anti-money laundering record-keeping requirements.
• KYC and identity documents: Retained for the duration of the account relationship and for five years following account closure.
• Customer support communications: Retained for three years from the date of the communication.
• Technical and device data (logs): Retained for up to 12 months from the date of collection.
• Marketing preferences: Retained until you withdraw consent or request erasure.

8.3 Where z786 is required by law to retain data for a longer period, those legal requirements take precedence over the general retention periods above.

9 Security Measures

9.1 z786 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the z786 Platform;
• Encryption of sensitive data at rest, including financial and identity records;
• Role-based access controls restricting employee access to personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing of Platform infrastructure;
• Multi-factor authentication for internal systems holding personal data;
• Incident response procedures for managing and notifying data security breaches.

9.2 Whilst z786 takes all reasonable precautions to secure your data, no method of electronic transmission or storage is completely secure. You should also take steps to protect your own account security — including using a strong, unique password and keeping your login credentials confidential.

10 Your Rights

10.1 Subject to applicable law, you have the following rights in respect of your personal data held by z786:

• Right of access: You may request a copy of the personal data z786 holds about you, together with information about how it is being used.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held about you.
• Right to erasure: In certain circumstances, you may request that z786 delete your personal data. This right is subject to our legal obligations to retain certain records (see Section 8).
• Right to restriction: You may request that z786 restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is disputed.
• Right to data portability: Where processing is carried out by automated means on the basis of your consent or a contract, you may request that z786 provide your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including profiling, where your particular circumstances justify such an objection.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

10.2 To exercise any of the above rights, please contact z786 customer support via live chat on the Platform or by email at [email protected]. z786 will respond to all verified requests within 30 days. Complex requests may take up to an additional 60 days, in which case you will be notified of the extension and the reason for it.

10.3 z786 may need to verify your identity before processing any data rights request to protect against unauthorised access to your personal data.

11 Children's Privacy

11.1 If you are a parent or guardian and believe that a person under 21 in your care has registered an account with z786, please contact our support team immediately at [email protected] so that we can take prompt action.

12 Marketing Communications

12.1 With your consent, z786 may send you promotional emails, SMS messages, or in-platform notifications about new games, promotions, bonus offers, and other z786 services that may be of interest to you.

12.2 You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link included in any marketing email;
• Adjusting your notification preferences in your z786 account settings;
• Contacting z786 customer support via live chat and requesting removal from marketing lists.

12.3 Opting out of marketing communications does not affect your receipt of transactional or account-related communications, such as deposit confirmations, withdrawal notifications, or important account security alerts. These communications are necessary for the operation of your account and cannot be disabled.

12.4 z786 does not engage in unsolicited cold calling. Any telephone communication from z786 will only take place where you have expressly provided your consent to be contacted by phone.

13 Changes to This Privacy Policy

13.1 z786 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the requirements of our international gaming licence. The date of the most recent revision is displayed at the top of this page.

13.2 Where changes are material, z786 will notify registered members by email or via an in-platform notification prior to the changes taking effect. Your continued use of the z786 Platform following the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy.

13.3 If you do not accept the revised Privacy Policy, you should cease using the Platform and contact support to request account closure in accordance with the Terms & Conditions.

14 Contact & Complaints

14.1 If you have any questions, concerns, or complaints about this Privacy Policy or about the way z786 handles your personal data, please get in touch with our support team through either of the following channels:

14.2 z786 aims to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 days. Where a request is complex or involves a large volume of data, we may extend this period by a further 60 days, in which case you will be informed accordingly.

14.3 If you are not satisfied with how z786 has handled your personal data or responded to your request, you have the right to lodge a complaint with the relevant data protection authority or supervisory body in your jurisdiction. z786 will cooperate fully with any such investigation.

14.4 For responsible gaming concerns, including self-exclusion requests and account restriction tools, please visit the z786 Responsible Gaming page or contact support directly via live chat for immediate assistance.